Disney does not have employees, only Cast Members.
REPORTED: Greg Sorensen 23 OCT 95
All Disney "employees" (including Burbank based
corporate employees from Eisner to the janitor) are referred
to as "Cast Members".
CONFIRMED: Mike Sedberry 07 OCT 96
If all Disney employees are called "Cast Members", someone must have forgotten to tell the person who made the sign on a door outside of Space Mountain, Disneyland. The door is located to the right of the actual entrance to the ride, almost right across from the two water fountains. The sign on it plainly says "Employees Only".
CLARIFICATION: Tony 18 DEC 96
If all Disney employees are called "Cast Members", Disney Corp. must have forgotten to tell the person who made the sign on a Cast Member drive in entrance out of Disneyland when coming from I-5. The sign on the entrance plainly says "Employees Only".
CLARIFICATION: TR Shaw 30 JAN 97
That's because first time Guests to Disneyland may not know what Cast
Member means - it's to stop tourists from pulling in there!
UPDATE: Scott M. Leonard 10 JUN 97
Not all the people who work
for Disney are called Cast Members. Film crews are called employees because
of the confusion it would cause to call members of the film or TV show's cast
Cast Members AND the crew Cast Members. Only people who work
for Disney Theme Parks & Shops are called Cast Members.
UPDATE: Chris Callac 17 MAR 01
This goes along the lines of employees are called "cast members." Yet a sign was found saying "Employees Only"
Everyone knows that Cast Members either point with two fingers or an open palm. Pointing with one finger is considered "rude" and isn't allowed anywhere in Disney property. Well if you've ever been American Adventure's washrooms you know this isn't entirely true. There are 3 or 4 signs with a hand pointing (with one finger) to the washrooms.
REPORTED: Eric 24 FEB 02
The Disney Princesses (as well as any face characters) are all Union Actors, not just any cast members!
REPORTED: Princess 08 AUG 01
It was listed that face characters and other characters were Union actors... not true in Disneyland... and it is only true of the characters at Disney World Florida and Tokyo Disney. The characters at Disneyland get paid almost the same as any other cast member and do not always have an escort. Unfortunately their injury rate is higher than any other employed group at Disneyland AND often it is due to guests taking advantage of these characters... so be nice :)
CONFIRMED: anon 23 JAN 02
Wardrobe usually has anywhere from 2-4 face costumes (not including parade specials) for each principal character.
REPORTED: Princess 08 AUG 01
In addition to strict height requirements, all Disney characters (face and mask) are given guidelines for "autographs" so each autograph resembles the same one written by your predecessor a few years ago. Actors come in all shapes and sizes, but a name is a name!
REPORTED: Princess 08 AUG 01
Main Street cast members were NOT ALLOWED to leave our land except for a
few exceptions. Each cast member is to stay in their land as to not effect the
"magical" perspective of the guests.
REPORTED: Jacqueline 24 FEB 01
Obviously anyone on Disney Theme Parks who works there is called a Cast Member - even the Disney Stores. These are you janitors, ride operators, maintenance people, etc. Others are: Firefighters, police, telecom (Orlando has their own bona fide departments), security, secret service (These guys are the suits with trench coats and sunglasses wearing an ear piece - for presidents and other important people.), and Medical Staff (Orlando even has a qualified surgeon at their medical center). One note about the DSS (Disney Secret Service). They are generally polite like the rest of the CMs, but they can actually grab you and pick you up and throw you out of the park (or to a police officer.) if it comes to that. Also, they do not cary any weapons except when someone like the President or a foreign Ambassador is present - which they work with the real Secret Service. I've have seen this at Orlando.
REPORTED: Steven M. Saito 04 JAN 00
No Disney Cast member at the Disney reservation center has the same name. If there are more then two with the same then they are given a name.
REPORTED: Chris 15 DEC 99
CONFIRMED: TR Shaw 21 DEC 99
My wife and I took the Inside Animation tour as our flex feature. Our guide, Laura, explained to us that she has worked for the mouse for two years. She started out at the Reservation Center where she was known as Rachael. The names are all different so that there is no confusion if someone is referring to a reservation employee.
CONFIRMED: Gregory Wood 23 DEC 99
This is true. I had a friend at school whose mom was one of those reservations workers in Tampa.
CONFIRMED: Matt Brannock 04 JUN 01
BEFRIEND SOME CAST MEMEBERS! They are completely cool and are the best source of information for the parks.
REPORTED: Joseph Guisti 23 FEB 98
I have never seen a company more steeped in "seniority pride" than Disney.
It doesn't matter if you're a supervisor or a platform loader, if you've done more
time, you're better. They back this up with award pins that goes on your
name tag, showing all other Cast Members how long you've been with the
company. 1, 5, 10, 15... etc. year tags are made, each distinct.
One Year: Steamboat Willie (Mickey Mouse at a boat wheel)
Or if its an old, old pin: The "World with Ears" logo;
Five years: Donald Duck;
Ten Years: Cinderella Castle; etc.
REPORTED: Brannon Boren 06 DEC 95
A Cast Member is never supposed
to say "I don't know," if s/he doesn't know, they are supposed to get on the phone and
find out. They are also never supposed to react to stupid questions, such as "What time does
the 3:00 parade start?", etc. Don't laugh, it happens a lot!
REPORTED: Michael Littell 04 OCT 95
If you were to ask a Cast Member or other employee (including a maintenance person) any question about Disney or the theme park, they are required to give you an answer. If the employee does not have an answer for your question, they must use a nearby telephone and call a Disney phone number where people are standing by with computers with information and answers to questions and report the answer back to you! You can ask them anything, and they will never say "I do not know".
CONFIRMED: Peter Bleickardt 27 JAN 97
This in not entirely true. While MOST Cast Members are required to go to the nearest telephone and find out the answer, some employees who must remain stationary, (e.g., Outdoor Vendors) have to remain at their wagons and direct the guest on how to get the information themselves from the information board or another Cast Member.
UPDATE: Jennifer Cernosek 12 FEB 97
Each Cast Member is to "never point". Each
Cast Member when, asked a question, such as,"where's the restrooms?"
is supposed to use an open palmed directional. Never pointing with
REPORTED: Dave M. Haller 01 JUL 97
Cast members are also allowed to point with two fingers.
UPDATE: anon 11 NOV 97
Disney Cast Members point with two fingers for two reasons.
It is more clear to see where they are pointing if they use two fingers instead of one.
It is inpolite in some cultures to use one finger to point.
I asked the recruiter in casting and "greeters" have to be 18; characters have to be at least 16 and have to audition of their role.
REPORTED: Mica C 27 FEB 01
On the last day of orientation, new Cast Members are told to go out into the park and "test"
working Cast Members. They look at attitudes, ask good questions.
REPORTED: Michael Littell 04 OCT 95
I was a Cast Member at Walt Disney World Monorails from 1988 to 1991 and would
like to put in my two cents about a few things.
The report that new Cast Members in Traditions class are sent on
their last day of training to "test" veteran Cast Members is (was not at
the time I left the company) true. I could not see this being implemented
in any form. Vets are sensitive about their status, and I have never seen
a company more steeped in "seniority pride" than Disney.
Veteran Cast Members would resent the hell out of a suggestion that newbies
should test them. It'd never happen.
UPDATE: Brannon Boren 06 DEC 95
With regard to the
new Traditions crew "testing" the Cast Members, we can spot them coming a mile away. When
else do you see a large group of people strolling around the park dressed in
business attire unless they are management? If they think that they are
really testing us, the joke is on them!
UPDATE: Suzanne Merrill 22 JAN 96
Next time you see a Disney Cast Member looking bored, frustrated, mad, etc., try this. Make eye contact, put
your index finger and thumb together, pull the top of your head up from an imaginary string, and smile sheepishly.
Chances are their attitude will change, at least until you're out of sight. You might not want to know any
more beyond that . This is a stupid little signal that Cast Members and undercover orientees are supposed
to give each other when someone is not being what I like to call "Too Cute to Live!"
REPORTED: Michael Littell 04 OCT 95
Next time you visit any of the Disney Theme parks, I dare you to find a theme park Cast Member with facial hair,
a visible tattoo, too much makeup, or too much jewelry. In fact, the only jewelry
you'll find on men, is a wedding ring. On women: one set of earrings max (single ordinary gold posts),
1 conservative gold necklace max, a wedding and/or engagement ring. Costumes don't count. Only the
beautiful people are allowed to be seen by the public.
REPORTED: Michael Littell 04 OCT 95
When I was at a Disney
interview in September I was told no necklaces in case someone or
something got a hold of it. Also, earrings must be studs and smaller
than a dime, and one ring is allowed per hand and that is it. In regards
to makeup, men none and women are allowed mascara in brown or black,
and eye shadow in a natural tone, no blues!!, and lipstick only if it is
natural. Before you got to your station you are inspected and I was told
they are pretty strict!!
UPDATE: Emma Harrison Burgess 20 FEB 96
Back in 1987 I applied for a behind-the-scenes job
at WDW. I was told about the "dress code" requirements.
Some of these may have changed since then, but this is
what I was told at the time. (Further, I can only state
the dress codes for women, as the personnel recruiter
did not go into the men's dress code.)
Earrings no larger
than a nickle (They actually measure!)
Hair - "dyed" only one color
Pantyhose - only flesh tone
Fingernails - no paint, not
longer than [a certain length]
Make-up - Mascara, blush,
lipstick only -- NO eye shadow or eye liner (she said they
"teach" you how to wear your make-up anyway).
UPDATE: Judy McDonough 24 MAY 96
CONFIRMED: anon 23 MAY 97
I was once visiting with a friend that was a performer at Disney World, and had gone with him underground to eat at the cafeteria on the sly. When I got to the cashier, he asked, " From W.E.D, huh?". I figured the best thing would be to go along with this and reply yes. I asked my friend about it, and he laughed and asked me to look around at the hundred or so seated diners, and see how many had beards, as I did. I then noticed I was the only one with facial hair. It turns out that at least back then (18 years ago) the only Disney employees allowed to have beards were the "Creative Types" that worked back in Burbank at the W.E.D think tank.
NOTE: Jim Cooper 25 MAY 97
CONFIRMED: Lauren Ferreira 07 JUN 97
Rod, the "Ragtime Rythms" piano player on Main Street wears a ring on just about every finger! Not sure if this qualifies as being part of a costume, or perhaps his seniority affords him special priveliges, or maybe it's just a Liberace thing.
UPDATE: Tom Bernard 10 JUL 97
After working at WDW and then DLP the differences were amazing. At WDW, they were very strict with their costumes and one could not leave the land and sometimes specific attraction they worked in. At DLP, it was a different story. I worked in Adventureland and I could wear and work in my safari costume, if needed, at Frontierland. I could not go into Fantasyland or Discoveryland. On one occasion we did have a Discoveryland costumed cast member work at Indiana Jones Adventure Outpost. Main Street is accesible to every cast member for a few reasons: They take a few cast members from each land for crowd control at parades, the only cast member restaurant, Sodexho, is located there and cash control is behind city hall. Every night we would carry the daily monies there, through the park. Like you would see that in Florida. Unlike WDW, we could walk across the park to go eat. According to French law, it is illegal to force a dress code. I was not required to wear my hat, scarf or belt, tuck in my shirt, even wear black shoes. We were asked to, but many did not and could not be punished for it. Once in Florida, I was sent back to costuming for the nail polish I had on, while in France, anything goes. One friend of mine who worked at Camp Davy Crockett even had a nose ring! In fact, I knew I was in for it when, in Tradittions, our instructor told us, "If you don't feel like smiling, don't." That's my two cents on the subject.
UPDATE: Liz Larcomb 18 JUL 97
I would like to dispel the rumors that Disnyland is strict about the dress code. I am a Cast Member. You are not checked each day before you go on the floor. They trust you to do right. And when and if they notice you are wearing someithing you are not supposed to be, they hint at it until you realize the mistake for yourself. They are usually pretty nice about it.
UPDATE: Psyche 16 NOV 98
I am a cast member, and in regards to the cast member dress code, you are not permitted to wear a Disney character watch other than the cast member watch that is provided for you.
UPDATE: Paul 30 JUN 99
Well I worked in Star Trader, A.K A. "Slave Trader" and they (managment) were having a major cow because of my hair color (blond) just because it didn't match my eyebrows (Black). Over on Main Street, they were totally cool about it. My point is that some lands stress castmembers out more than others.
CONFIRMED: anon 02 FEB 00
I had an old friend who worked at Disneyland after high school, and he
liked the job except for one thing. He said that your uniform had to be
perfect. Anything like a tiny spot of food or drink, scuffed shoes, a
missing or loose button meant a trip to the wardrobe dept., and waiting in
line for your new article. He said once there was a dangling string on his
jacket at the Haunted Mansion that was too thick to pull, and he was made to
change for that!
UPDATE: Shannon Mays 26 APR 00
I am a cast member at the Disney catalog and I can tell you the dress code
isn't enforced nearly as strictly as at the parks or the stores. The only
rules that are really enforced are: no one is allowed to wear non-Disney
t-shirts, shorts (with the exception of the special order kind that the
Disney store cast members wear), or hats. Men aren't allowed to wear any
shirts without a collar and every Wednesday all cast members are supposed to
wear clothing with Disney logos.
UPDATE: anon 26 APR 00
Walt can finally become a Cast Member! Disney Theme Park management has changed the dress code to allow mustaches!
Cast Member IDs double as time cards, thanks to a bar code on the back. Cast Members clock in at Wardrobe in the back of the park.
REPORTED: Rachel Nacion 30 JAN 97
Once when I was at Disneyland with my friends we started talking to a cast member who worked at one of the resturaunts. After talking for a while he told us his name, which didn't match his name tag. He told us that what happens alot is that workers forget their name tags so Disney has a bunch of un-used ones for back up. Even if they don't have your name you still have to wear one with a fake name on it.
REPORTED: KidRcokette 20 JUN 00
Cast Members like to add to the hidden Mickey quota when they can.
REPORTED: anon 26 JUN 01
Former Cast Members
Steve Martin was a former cast member, working in the Magic Shop, which used to be located just past the castle, where the Villains store was later located.
REPORTED: Tom Bernard 10 JUL 97
Robin Williams and Steve Martin who were past skippers for the Jungle Cruise.... Long before they were famous. This fact is included in the training material a new skipper recieves upon arival to the Jungle. It's also noteworthy to mention that Michael Fay, the kid "cainned" in Singapore for vandalism, was a skipper briefly. I worked with him.
REPORTED: Dave 16 SEP 97
Steve Martin was never a Disneyland skipper. I was under this assumption until I met
Steve Martin and asked him and he set me straight. Disappointing becuase I thought I was
following in his footsteps.
UPDATE: anon 03 AUG 99
Steve Martin was, in fact a magician at the magic shop. But before he did that, he sold park guide books at the main entrance. Apparently he was an amazing salesman, and could sell hundreds in one shift. He held the record for most sold for decades. Amazing since he was only around 13 at the time.
UPDATE: emily 20 JUN 01
Kevin Richardson of the Backstreet Boys is a former Walt Disney World cast member. Although the official Backstreet Boys site only states he worked at Walt Disney World, Kevin has said he played Aladdin.
REPORTED: Lauren a5 AUG 01
He played Aladdin.
CONFIRMED: Sam 26 JUN 02